Shipping Policy

Thank you for shopping with Stack’d Vape. We aim to process every eligible order carefully and provide clear delivery information from checkout through arrival. Please read this Shipping Policy before placing an order.

Order Processing

Our team reviews each order for payment confirmation, stock availability, age requirements, and delivery eligibility. Most approved orders enter processing shortly after payment clears.

Processing time does not include weekends, public holidays, courier delays, or additional verification. Orders that require further information may remain on hold until the customer completes the requested checks.

You will receive a confirmation email after placing your order. A separate shipping email will follow once the parcel leaves our facility.

Adult Age Verification

Stack’d products are intended only for adults who meet the legal purchasing age in their location. We may request age verification before processing an order.

The customer must provide accurate information during checkout. We reserve the right to cancel an order when we cannot verify the purchaser’s age or delivery eligibility.

Delivery Estimates

Delivery estimates appear during checkout when available. These timeframes begin after dispatch, not when the order is placed.

Courier delays may occur because of weather, public holidays, transport disruptions, customs procedures, security checks, or incorrect address information. Delivery dates remain estimates and cannot be guaranteed.

Tracking Information

Customers will receive tracking information by email when the courier provides it. Tracking updates may take some time to appear after dispatch.

Please check your spam or junk folder if you do not receive your shipping email. Contact sales@stackdvape.com with your order number if you need assistance.

Accurate Delivery Information

Customers must provide a complete and correct delivery address. Please review your name, street address, city, postcode, email address, and contact details before completing payment.

Email us immediately if you notice an error. We may correct the information before dispatch, but we cannot guarantee changes after the courier receives the parcel.

Customers may need to pay additional shipping costs when an order returns because of an incorrect address, refused delivery, missed collection, or failed age verification.

Delayed or Missing Parcels

Review the tracking information and check with household members, neighbours, reception staff, and the local courier before reporting a parcel as missing.

If the tracking shows no movement for an extended period, contact us at sales@stackdvape.com. Include your full name, order number, delivery address, and tracking number so our team can investigate.

We cannot control courier networks, and an investigation may take several business days.

Damaged Orders

Inspect the parcel as soon as it arrives. If the package or product appears damaged, take clear photographs of the outer parcel, shipping label, internal packaging, and affected item.

Send the photographs and your order number to sales@stackdvape.com promptly. Do not use a damaged, leaking, overheated, or altered vape device.

Our team will review the evidence and explain the available resolution under our return and refund terms.

Refused and Returned Deliveries

A parcel may return to us because of an incorrect address, failed delivery attempts, age verification failure, refusal, or non collection.

After receiving and inspecting the returned parcel, we will contact the customer regarding possible reshipment or refund eligibility. Original shipping charges and additional courier fees may not qualify for reimbursement.

International Orders

International customers remain responsible for confirming that the products can legally enter and remain in their destination country.

Customs authorities may inspect, delay, reject, or seize a parcel. Customers remain responsible for applicable import taxes, duties, handling charges, and customs requirements.

We cannot guarantee customs clearance or reimburse an order solely because local authorities refused entry where the customer failed to confirm eligibility before purchasing.

Contact Us

For shipping questions, contact:

Email: sales@stackdvape.com

Please include your full name and order number so our team can assist you efficiently.